Yukon Ombudsman
Resources for the public
Want to know more about the Yukon Ombudsman? What does the Office of the Ombudsman do? How do you make a complaint? How do our investigations work?
This document, developed in November 2021, was created to answer those questions, and more. It also provides contact information, if you have more questions.
This special report was developed by the Offices of the Yukon Ombudsman and Privacy Commissioner, together with the BC Ombudsperson and the BC Privacy Commissioner. Released on June 17, 2021, it highlights fairness and privacy concerns related to the use of artificial intelligence in the public sector and makes recommendations for steps governments should take to use AI in a responsible manner.
This infographic summarizes key points of the special joint report on use of artificial intelligence in the public sector, Getting Ahead of the Curve: Meeting the Challenges to Privacy and Fairness Arising from the Use of Artificial Intelligence in the Public Sector.
A misunderstanding or difference of opinion can often be resolved by taking the time to talk and listen to the other side. The Office of the Ombudsman has put together some resources to assist communicating effectively.
This document provides suggestions that were generated by participants of the "How to Complain Effectively" workshops, part of Ombudsman Ontario's Community Education Program.
This document provides some ideas to consider that may help avoid problems or resolve complaints before you call for help from a third party such as the Ombudsman.
Useful links
For your convenience, below are some links you may find useful.
The Forum of Canadian Ombudsman is not an ombudsman office, but rather an association that supports ombudsman offices in their work. As such we cannot offer services as an ombudsman. There are a number of links on this site however that may be of use to you if you have a complaint that you would like addressed.
Relevant FAQs
- Do all complaints get investigated?
Not necessarily. Each complaint is unique and we try to choose the most appropriate way to deal with it. Sometimes that means an investigation. Other times, we may use mediation or negotiation. Whenever possible, we contact the government office to see if an early resolution can be achieved.
- What is an Ombudsman?
The term Ombudsman comes from the Swedish language, meaning “protector of the people”. There is no clearer or simpler way to express the core goal of this office. Our mission is to provide an independent means by which public complaints concerning the Yukon government can be heard and investigated. Our job is to promote fairness, and help improve government services.
- What does the Yukon Ombudsman do?
The Ombudsman is an impartial investigator who takes complaints regarding Yukon government services. The Ombudsman can independently and impartially look at a matter to see whether or not you have been treated fairly. If the Ombudsman finds that you have been treated unfairly, she can make recommendations to address the unfairness. Independent review of individual complaints can work to improve government administration. We also work to educate the public and government about fairness in administration and the role of our office.
Contact Us
We're here to help!
3162 Third Avenue, Main Floor
(corner of Third Avenue & Alexander Street)
Whitehorse, Yukon, Y1A 1G3
With the continuing presence of COVID-19 in our community, we are encouraging people to make any enquiries and complaints primarily by phone and email, not in person. Please note that personal information should not be shared via email.
Follow Us:
@YukonOmbIpcPidc
@yukonombipcpidc
Omb @yukonombudsman
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To submit a complaint or a request for review (access request) form:
Phone: 867-667-8468
Toll free in the Yukon:
1-800-661-0408 (ext. 8468)
Email*: intake@yukonombudsman.ca
For media inquiries:
Phone:867-332-4555
Email*: communications@yukonombudsman.ca