Resources for the public
Information Sheets, Reports, Guidance
A misunderstanding or difference of opinion can often be resolved by taking the time to talk and listen to the other side. The Office of the Ombudsman has put together some resources to assist communicating effectively.
For your convenience, below are some links you may find useful.
Canadian Council of Parliamentary Ombudsman
The Canadian Council of Parliamentary Ombudsman (CCPO) is a council comprised of independent provincial and territorial Ombudsman whose mandate it is to ensure people are being treated fairly in the delivery of public services.
Forum of Canadian Ombudsman
The Forum of Canadian Ombudsman (FCO) provides a network for ombudsman offices from all sectors and of all types – as well as people simply interested in ombudsman issues – to meet and to exchange information.
- Do all complaints get investigated?
Not necessarily. Each complaint is unique and we try to choose the most appropriate way to deal with it. Sometimes that means an investigation. Other times, we may use mediation or negotiation. Whenever possible, we contact the government office to see if an early resolution can be achieved.
- What is an Ombudsman?
The term Ombudsman comes from the Swedish language, meaning “protector of the people”. There is no clearer or simpler way to express the core goal of this office. Our mission is to provide an independent means by which public complaints concerning the Yukon government can be heard and investigated. Our job is to promote fairness, and help improve government services.
- What does the Yukon Ombudsman do?
The Ombudsman is an impartial investigator who takes complaints regarding Yukon government services. The Ombudsman can independently and impartially look at a matter to see whether or not you have been treated fairly. If the Ombudsman finds that you have been treated unfairly, she can make recommendations to address the unfairness. Independent review of individual complaints can work to improve government administration. We also work to educate the public and government about fairness in administration and the role of our office.